Terms of Service

Effective date: June 19, 2026

These Terms of Service (the “Terms”) form the agreement between you and Encinitas Appliance Repair Service (“we,” “us,” or “our”) whenever you browse this website, request a quote, schedule a visit, or have an appliance repaired or serviced by one of our technicians. We are a residential appliance repair company based at 175 N El Camino Real, Ste 204, Encinitas, CA 92024, working across San Diego & Orange County. Please read these Terms carefully. By using the site or accepting service from us, you confirm that you have read and agree to what follows. If you do not agree with any part of these Terms, the simplest course is to not book service; you can always call us first at (760) 477-0575 to ask questions before committing to anything.

Nothing on this page changes your rights under the consumer-protection laws of the State of California. Where a statute gives you a right that these Terms appear to limit, the statute controls and the rest of these Terms remain in force.

1. Scope of the services we provide

We perform diagnosis and repair of residential household appliances. That typically includes refrigerators and freezers, ovens, ranges, cooktops and stoves, microwaves, dishwashers, washing machines, clothes dryers, garbage disposals, and similar consumer-grade kitchen and laundry equipment used in homes throughout San Diego County and Orange County. Our work is intended for residential settings. Commercial, industrial, and built-in restaurant or laboratory equipment falls outside the scope of these Terms, and we may decline that work or treat it as a separate, custom arrangement.

We do not manufacture appliances and we are not an authorized representative of any appliance brand unless we expressly tell you otherwise in writing. We are an independent repair company. Because every appliance, home, and fault is different, we reserve the right to decline a job when we judge that a repair is unsafe, not economical relative to replacement, or beyond the scope of residential service. If we decline after arriving on site, you are still responsible for the $89 service call that covered our trip and inspection, and we will explain plainly why we recommended against proceeding.

2. The service call and on-site diagnosis

Most visits begin with a $89 service call. That fee covers the technician traveling to your home and performing a full hands-on diagnosis of the appliance you describe. During the diagnosis we inspect the unit, confirm the fault, identify the parts and labor that a correct repair would require, and explain our findings to you in clear language. The service call fee is earned once the technician has completed that diagnosis, whether or not you choose to move forward with the recommended repair.

Appointment windows are scheduled daily between 8:00 AM and 6:00 PM, and our phone line is answered 24/7 so you can reach a person whenever something breaks. Same-day service is often available when our route and parts inventory allow it, but same-day timing is offered as a courtesy and is never guaranteed. If you book more than one appliance for the same visit, each distinct unit may carry its own diagnostic consideration; we will tell you up front how a multi-appliance visit is priced before the technician begins.

3. How flat-rate estimates work and your approval before any work

After the on-site diagnosis, we quote a firm, flat-rate price for the repair. That flat rate bundles the labor and the parts needed for the specific fix into a single number you can approve or decline with no surprises. We do not begin the repair until you have approved that quoted price. There is no obligation to proceed: if the number does not work for you, you may pay only the $89 service call and we will leave the appliance as we found it, with our recommendation noted.

Any prices, ranges, or examples shown on this website or quoted over the phone before a technician sees the appliance are estimates only. They exist to give you a general sense of cost, not a binding figure. Prices shown are starting estimates. Final pricing is provided after an on-site inspection, since every job is different. The only price that binds either of us is the flat rate we present after the in-home diagnosis and that you approve before work starts. If the technician discovers an additional, separate fault during the repair that was not part of the original diagnosis, we will stop, explain it, and quote that additional work separately for your approval rather than adding it silently to your bill.

4. Genuine OEM parts and our workmanship guarantee

We use genuine, original-equipment-manufacturer (OEM) parts whenever a replacement component is required, because matched parts are the most reliable path to a lasting repair. We stand behind the quality of our own labor: the workmanship guarantee on the repair we perform is provided in writing with your service paperwork, and it covers the specific work our technician carried out.

Our workmanship guarantee is separate from, and does not replace, any warranty offered by the manufacturer of the appliance or of the part itself. Manufacturer and part warranties are governed entirely by the manufacturer’s own terms, durations, and claim procedures, and we have no authority to extend, shorten, or interpret those warranties on the manufacturer’s behalf. Our guarantee also does not cover new or unrelated faults that appear after our visit, problems caused by continued use of a unit we advised you to stop using, damage from power surges, water intrusion, pests, improper loading, or modifications and repairs performed by anyone other than us. Keep your service paperwork, since it is the record you will need if you ever ask us to honor the workmanship guarantee.

5. Special-order parts and repair timing

Many common parts are carried on our vehicles, which is what makes a same-visit fix possible. Some components, however, must be special-ordered from the manufacturer or a supplier, particularly for older models or less common brands. When a part has to be ordered, we will tell you that during the quote, give you our best estimate of the wait, and schedule a return visit to complete the repair once the part arrives.

Delivery timelines for special-order parts are set by suppliers and shipping carriers, not by us, so the dates we provide are good-faith estimates rather than promises. Back-orders, discontinued components, and carrier delays can push timing out, and we are not liable for delays outside our reasonable control. If a special-order part turns out to be discontinued or unavailable, we will tell you promptly and discuss alternatives, which may include sourcing a compatible component or advising replacement of the appliance. Deposits, if any, for special-order parts are explained and agreed before the order is placed.

6. Scheduling, access to your home, and rescheduling

When you book an appointment, you agree to provide an adult (18 or older) present at the property during the arrival window and to give our technician safe, unobstructed access to the appliance being serviced. We ask that pets be secured and that the area around the unit be reasonably clear so the technician can work safely and efficiently.

If you need to cancel or reschedule, we ask for reasonable advance notice so we can offer the time slot to another customer who is waiting. If no one is home when the technician arrives within the agreed window, or if access to the appliance is blocked and cannot be cleared, the visit may be treated as a missed appointment and the $89 trip-and-diagnosis fee may still apply, since the technician’s time and travel were already committed. We will always try to reach you by phone before treating a visit as missed. To change an appointment, call (760) 477-0575 or use our external booking link at our online booking page.

7. Payment terms

Payment for the $89 service call and for any approved flat-rate repair is due upon completion of the work, unless we have agreed otherwise in writing. The approved flat rate is the amount you owe for the repair; we will not add undisclosed charges to it. Where a special-order part requires a deposit, that deposit is collected as agreed before the part is ordered and is applied toward your final total.

We do not collect or publish an email address, and we do not use online payment forms on this website. All scheduling and billing conversations happen by phone or in person with your technician, which keeps your information out of web forms entirely. If an invoice remains unpaid after service is complete, we may pursue the balance through ordinary lawful means, and you may be responsible for reasonable costs of collection permitted under California law.

8. Your responsibilities as the customer

For us to diagnose and repair correctly, we rely on the information you give us. You agree to describe the problem accurately, to disclose any prior repairs or modifications to the appliance, and to tell us about known hazards at the property, such as electrical issues, gas smells, standing water, or unstable appliances. You also confirm that you are the owner of the appliance or are otherwise authorized to approve repairs to it, and that you have the right to allow our technician onto the property.

Please back up or remove perishable food and personal items from an appliance before service when that is practical, and clear valuables from the work area. We treat your home with care, but accurate information and a safe, accessible workspace are shared responsibilities that directly affect the quality and safety of the repair.

9. Disclaimers and limitation of liability

We perform our work with reasonable skill and care, but appliance repair carries inherent uncertainty. Aging equipment can have multiple or hidden faults, and a unit that was working partially before service may reveal further problems once a primary fault is corrected. Except for our written workmanship guarantee, services are provided “as is” to the extent permitted by law, and we disclaim other warranties that are not expressly stated in these Terms or in your service paperwork.

To the fullest extent allowed by California law, our total liability arising out of or related to any service is limited to the amount you paid us for that particular service. We are not liable for indirect, incidental, consequential, or special damages, including lost food, lost income, or inconvenience, nor for pre-existing conditions, damage caused by misuse or neglect, or problems unrelated to the work our technician performed. Nothing in this section limits any liability that cannot lawfully be limited, including liability for personal injury caused by our negligence.

10. Prices and quotes are estimates until on-site diagnosis

We want this point to stand on its own so there is no confusion: until our technician has inspected your appliance in person, every figure we share is an estimate. Phone quotes, website ranges, and ballpark numbers help you plan, but they are not commitments. The binding price is the flat rate presented after the on-site diagnosis and approved by you before work begins. This protects you from paying for a guess and protects us from quoting a repair we have not yet seen.

11. Governing law

These Terms, and any dispute arising from them or from the services we provide, are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You agree that the appropriate venue for any dispute is the state of California. If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full effect.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, our pricing structure, or the law. When we do, we will revise the effective date shown at the top of this page. The version in effect on the date you book service is the version that applies to that service. We encourage you to review this page when you schedule, so you always know the terms you are agreeing to. Continuing to use the site or to book service after an update means you accept the revised Terms.

13. How to reach us

Questions about these Terms, your service, or our workmanship guarantee are best handled by a quick phone call. Our line is answered 24/7. Call (760) 477-0575, or schedule online through our booking page. We do not use email or web contact forms, so the phone is the fastest and most reliable way to talk with a real person about anything on this page.